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why choose us
Cost-efficient delivery framework
Diverse industry experience
Unique engagement models 
 
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Contact Center Services
Back-office Support
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WHO WE ARE

 
 

SupportSave can support your customers in nearly every major language. As an American company with over 9 years in business globally and nearly 600 agents with a platform capacity to support over 1200 between our center and Cebu Philippines and Bucharest, Romania; SupportSave is the perfect partner to scale your business for long term growth. Our capabilities include English, Spanish, French, German, Italian, Russian, Eastern European, Arabic and several Asian languages.

 

SupportSave Solutions, Inc. has been providing low-cost high quality business process outsourcing (BPO) services, specifically inbound customer support, technical support and back-office solutions from our call center (Call Centre) and world class delivery centers. Our fully redundant IT infrastructure boasts multiple DS3 (45Mbps) connections, 99.99% + Uptime in each of the past four years, 95% of our revenue is derived from inbound or back-office processes, providing your company a stable and sustainable platform to support its customers.

 

SupportSave offers extensive offshore delivery experience with deep understanding of the Philippines and Romanian labor market. We manage an array of customer management processes for our clients in diverse industries including Retail, industrial, technology, telecom, travel and insurance.

 

PROVEN TRACK RECORD

 
 

Check out the list of companies and brands we have supported for several years each. You will have confidence in knowing they chose SupportSave not only based on our ability to deliver rates at 30-50% lower than our competition (from $7/hour), but because we consistently deliver quality exceeding industry leaders with data and references to prove it.

 

SupportSave primary site is strategically located at Robinson’s Cybergate Cebu, the City’s newest shopping complex with the BPO/Call Center space exclusively occupied by SupportSave and Accenture. Located in Cebu City, NOT Manila, mitigates the risk of floods and downtime of being on the typhoon belt. Cebu has a higher English proficiency thanks to a better education system. The region boasts a more neutral accent as English is more prevalent than Manila. Cebu has lower crime rates, less traffic and better air quality, direct international flights, direct international internet undersea cables. These factors among many others make Cebu a better destination for visitors and for doing business.

 

Call us today to discuss what we can do for your business. Whether you are new to outsourcing or just want to test another vendor, we welcome you to start with a small pilot to test and let our quality and savings drive your decision to grow with us. Whether starting with 2 or 200+ agents, we welcome the opportunity to partner with your organization.

 

 

 

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