Frequently Asked Questions
(Click the underlined questions to view the answers..)

Do I get to select my own rep?

Absolutely! We encourage it. We will give Clients as little or as much oversight in choosing their representative as they like. We will let you speak with our actual applicants and pick out someone who you are most comfortable with and can meet your needs. You can listen to voice clips of our actual applicants which is updated daily in our voice clip database.

Can I set the hours and days?

Yes, you choose the day or hours that suit you and your business. Most of our clients are in the US so we operate during US business hours.

What is the time difference between the US and the Philippines?

The Philippines is 12 hours ahead of EST. So if it is 9am in New York its 9pm in Manila, Philippines.

What are the payment terms?

Our service is pre-paid. Payment is due immediately on the start date of your rep by ACH Authorization(direct debit), Check-by-Fax, or Visa/MC.

What about refunds?

However rare, if you want to cancel anytime during your first month, we will refund the pro-rated portion of your funds by check within 15 days.

Is there a contract?

No, our service is offered on a month-to-month basis.

Can you provide references?

Absolutely! We have many satisfied clients who would be more than happy to share their experiences with you.

How do I know rep is actually working?

Your dedicated representatives are managed in-house by American Managers in our facilities here in the Philippines. We provide full and in-depth oversight. The American managers and your dedicated representative know your business inside-out thus maintaining the quality of service that is almost at-par with Western Services at a much, much lower price. We have on online time clock system that you can use to verify that your dedicated representatives have "punched in" at www.OnTheClock.com. You also have full free access to your representatives' PC through www.LogMeIn.com. This will allow you to view and even take full control of your representatives' PC. We also give you access to our CCTV system for online viewing at http://live.SupportSave.com

Will my rep tell callers they are in the philippines?

Your representatives willrepresent you and your business therefore, you are in full control. If your office is in Boston, for example, you may instruct your rep to say that they are currently in Boston. Your rep's dedicated phone line is local to you and your business and we can provide you and your rep with information pertaining to your local market, such as maps, local businesses, and others.

What if my rep gets sick?

Since your rep is like your own employee, this is a risk. We cannot manage people's health and prevent illnesses and other unfortunate events. You would deal with this much in the same fashion as you would if it were your very own employee working right in your office. You may require make-up days for your rep and/or extended work hours until the absence is made up.

Can I change reps if Im not happy with their performance?

Please keep in mind that you are not limited or stuck with the rep that you have. If its not working out well for you, please let us know and we will immediately find someone else for you.

Can you hire someone with a specific set of skills?

Yes, doctors, engineers, and other specialty professions may be hired for your specific needs. But this requires a slightly longer time for hiring and will require higher salary for the rep. It follows that our service rate would be slightly higher. Call or email for a quote.

How long does it take to get started?

It takes 7-21 days depending on your requirements and some other variables beyond our control. But, more often than not, as soon as the client successfully selects an applicant to be his dedicated representative, everything is all set.

Can I offer Incentives or Bonuses to my rep?

The best way to increase morale, motivate and increase productivity of any employee anywhere is to give a little something to strive for. So, while we do not obligate clients to provide this additional compensation, based on our experience, it more than pays for itself. 100% goes directly to your representative so a small amount goes a long way!

Can you let me know exactly what you feel really sets apart your company other companies, and why I would be better off to go with SupportSave than any other provider?

Quite simply, it’s our people, I believe we are the best, and that sentiment is echoed to us daily by our clients. It’s not just about being the lowest priced provider, but we have a full American/western management team on site, we are US Publicly traded company with fully audited and reported financials, so when we tell you we are providing you with dedicated reps, you can verify it in our financials by dividing our revenue by # of employees. Most smaller companies are less than honest when it comes to “dedicated” reps, dedicated is all we offer. We have a strong balance sheet and record of profits with a large cash position on our strong balance sheet. Our company grew 374% this year and this is directly related to our satisfied clients and the growth of their businesses in this process. We have a 100kva backup generator, redundant firewall and switching capacity, redundant voice and data connections with load balancing and failover, things that most smaller providers either don’t have or just say they have. We are in Cebu, the Philippines second largest city, not Manila, which is saturated and has a high turnover due to the high number of call centers. Our turnover rates are in the 10% range. We also give you full access to CCTV system to view your agents anytime from eight cameras situated throughout our facility. Our turnover rates are low because we offer the best of both worlds, the more relaxed work environment and opportunity for growth of a smaller company, and the stability and job security of a larger one. We are the only one in the Philippines with an employee ownership program (EOP) and we provide real equity (stock) in the company as a sign on bonus, so while our salary is not the highest in the industry, it is on par with providers of our size and on the long term, after just two years of employment their stock could easily be worth a years’ salary, and that’s not an easy thing to walk away from. Last by not least it’s our price. The discounted price of $897 per full time agent, is among the industries lowest, 50-60% lower than our mid-tier competitiors and 80% below the top tier providers. We believe this pricing model makes the market bigger by making services affordable to more companies.

For an inbound customer management, accounts receivable management services or back office processing solution customized to meet your needs, contact us.