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SupportSave delivers more value for each dollar spent through our unique, cost-efficient and yet scalable engagement models.

 

SupportSave is a leading BPO services provider. Our financial strength is easily verified and we are completely transparent in our management philosophy. We have extensive experience and domain expertise in the customer-management space, and a deep understanding of the global markets. Our management team has transitioned numerous multi-million dollar projects for some of the largest companies in banking, insurance, travel, technology and other sectors. SupportSave offers all the same features and benefits of a large multi-national BPO firm at a fraction of the cost.

 

Our service-offerings comprise end-to-end customer management solutions, including an array of call-center and back-office support services. We help businesses deliver superior customer experience, improve customer loyalty, drive incremental revenue growth, maximize operational and organizational efficiency, and save operating costs, by managing services on their behalf.

 

Our service delivery centers are located in Cebu city, which recently ranked as the best city in Asia for placement of BPO work. SupportSave offers extensive offshore delivery experience with deep understanding of the Philippines labor market.

 

SupportSave History

 

SupportSave Solutions was founded in November 2004 to meet the needs of SMBs (Small and Mid-Sized Businesses), with the belief that the trend of offshore outsourcing should not only benefit Fortune 1000 companies, but all businesses that aspire to become more competitive in their respective industries. We set out to create a business model that, for the first time, made outsourcing affordable to businesses of any size, and we have successfully done just that.

 

Today, we provide offshore outsourcing services, from our delivery centers around the globe. Our facilities feature an on-site management team working during the night i.e. US daytime, fully redundant voice and data links to the US, enterprise grade network infrastructure, redundant generator sets, and all of the features of any large provider without the large cost-structures.

Management Team


Pankaj Dhanuka Pankaj Dhanuka
Co-Founder & CEO
Pankaj Dhanuka co-founded Xplore -Tech Services with Kishore Saraogi in March, 2004. Mr. Dhanuka, a CA from Institute of Chartered Accountants of India, has vast experience in the ITes industry. His extensive work experience includes holding various positions in UTI, Lodha Capital Markets and a Web Development Company.

Kishore Saraogi Kishore Saraogi
Co-Founder
Kishore Saraogi co-founded Xplore Tech Services with Pankaj Dhanuka in March, 2004. Mr. Saraogi has held numerous senior management positions in companies like ICICI Securities, Usha Martin, and Usha Communications Technology. He is a Finance graduate from the University of Calcutta.

Rahul Singh Rahul Singh
General Manager
Mr Singh is General Manager of SupportSave. He has an experience of 6 years in the contact center verticle. He had been associated with Fidelity Investments, Drishti Soft and Lgorithm Solutions before SupportSave. He holds a MBA & PGPM degree in Sales & Marketing from Mysore University.

Michael Teves Michael Teves
Sr. Manager (Admin, Infra and Complaince)
Mr Michael ,also known as "Miki" is our Admin, Infra and Complaince Sr Manager. He brings a vast knowledge on the board along with him. Before SupportSave he was associated with a Global Forwarding firm.

Barbara Alovera Barbara Alovera
Sr. Accounts Manager
Also know as "Barbie" has grown from an agent level to Key position at SupportSave. As a Senior Account Manager she has been taking care of not only the clients but also the Agents. She has more than 10 years of experience.

June Jade Marie Amay June Jade Marie Amay
HR Manager
A vibrant People Manager with a proactive approach. With more than 20 years of experience in handling people at Convergys, ChongHua and many other reputed organizations, she brings in vast knowledge into the organization.

Value Proposition

SupportSave offers a unique solution to all kinds of businesses from a value perspective as we fence a lot of expenditure around infrastructure, technology and labor management. These are the three areas of significant spending and overgenerous investment for most large service-providers including multinational consulting companies and mega BPOs, thus resulting in passing the embedded cost to the clients through pricing matrix. Our value-engineering in the aforementioned areas positions us uniquely to manage our clients' business processes.

We curb all such costs by diligently planning and executing all client projects and relentlessly focusing on smart-spending. The following are some of the avenues to remain unique and cost-efficient

  • Strategic location and site provisioning
  • Utilizing open-source technologies/ platforms
  • Simplified yet proven delivery framework
  • Unique engagement model offering lower TCO