Seamless Stays Start With Smart Suppor

SupportSave delivers 24/7 travel and hospitality technical support, ensuring uptime and customer satisfaction through rapid issue resolution, proactive monitoring, and specialized tech support outsourcing.

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Reliable Tech Support for Flawless Guest Experiences

In the fast-paced travel and hospitality sector, technical issues can disrupt guest experiences and operational workflows. At SupportSave, we provide outsourced travel and hospitality technical support designed to ensure the reliability of your core systems—reservation platforms, PMS, POS, and mobile apps. Our 24/7 help desk team ensures smooth operations by delivering rapid response and resolution to both guest-facing and internal technical issues. From room booking errors to POS glitches, our expert team keeps everything running smoothly.

Downtime can result in revenue loss and negative reviews. That’s why SupportSave emphasizes proactive issue monitoring, system uptime, and seamless functionality. Whether supporting global reservation engines, in-room tech, or property networks, we serve as an extension of your IT operations. With tailored support solutions and scalable staffing, we empower hospitality brands and travel companies to offer uninterrupted service and exceptional customer satisfaction—anytime, anywhere.

SERVICES WE OFFER

We provide comprehensive technical support solutions to streamline operations and elevate customer service in travel and hospitality.

Booking Engine & Reservation System Support

We troubleshoot booking errors, system downtimes, and sync issues across major reservation and booking platforms to maximize revenue opportunities.

Website & Mobile App Support

SupportSave ensures travel websites and guest apps function flawlessly, resolving bugs, UI issues, payment failures, and accessibility concerns in real time.

GDS & API Integration Support

We manage API and Global Distribution System (GDS) connections for seamless booking experiences, OTA listings, and real-time availability updates.

Wi-Fi & In-Room Tech Support

Guests rely on in-room Wi-Fi and smart devices. We ensure instant tech help for connectivity and digital room control solutions.

Self-Service Kiosk & POS System Support

Our experts manage and troubleshoot hotel kiosks, check-in terminals, and point-of-sale systems to eliminate delays and improve guest satisfaction.

Field Dispatch & Facility Tech Support

We coordinate skilled field tech dispatch for hardware installation, cabling, network issues, and urgent facility tech requests across properties.

TECHNOLOGY & AI

We combine intelligent automation and smart support tools to enhance the travel and hospitality customer experience.

Accent Harmonization

Ensure global guest interactions go smoothly with real-time accent neutralization for crystal-clear communication.

Conversational AI

AI-powered bots resolve guest inquiries instantly, assist with reservations, and provide booking confirmation without human intervention.

QA Automation

Automated quality checks ensure each interaction meets high standards for accuracy, compliance, and hospitality excellence.

Arya

Arya enables our agents with real-time analytics, predictive alerts, and knowledge access for faster and smarter resolutions.

HOW WE WORK

We start by assessing your property’s technical environment and operational requirements. From there, we design a custom support model aligned with your technology stack, SLAs, and guest experience goals. Our multilingual support agents and AI-powered tools are integrated into your existing systems for seamless support. We handle front-end and back-end issues across all guest touchpoints, ensuring that tech never becomes a barrier to great service. Our flexible, round-the-clock approach adapts to your seasonality and service needs.

KEY BENEFITS

SupportSave offers scalable, outsourced technical support that enhances reliability, guest satisfaction, and operational performance.

24/7 Support Availability

Day or night, we’re here to assist your guests and staff in real-time.

Proactive Issue Monitoring

Identify and resolve system issues before they impact guest experience.

Rapid Response and Resolution

Fast fixes mean less downtime and more satisfied travelers.

Omnichannel Support Options

Guests can reach us via chat, phone, mobile apps, and kiosks.

Scalable Support for Peak Seasons

Flex staffing levels during high-demand travel periods.

Outsourced Travel and Hospitality Technical Support

Lower costs while elevating support standards.

End-to-End Systems Expertise

From PMS to POS and booking APIs, we cover your full tech stack.

What systems do you support in the travel and hospitality industry?

We support a full range of platforms including reservation engines, PMS (Property Management Systems), POS (Point-of-Sale) systems, mobile apps, in-room technologies, and GDS/API integrations. Our team is trained across major tools used by hotels, resorts, travel agencies, and booking platforms to ensure smooth operations and guest satisfaction. We also offer backend IT support, field dispatch services, and data sync support for OTAs and multi-location chains.

Can you provide support 24/7 across multiple time zones?

Yes. Our global delivery model allows us to support properties, travel platforms, and apps in any region, 24/7/365. We understand the critical nature of uptime in this industry and have systems in place to provide follow-the-sun support coverage. Our multilingual agents ensure that guests receive the help they need, no matter the time or location.

How do you handle seasonal support needs?

SupportSave offers flexible, scalable support tailored to your seasonality. During holidays or peak travel periods, we ramp up agent availability and implement workforce management strategies to ensure uninterrupted guest service. This allows properties to maintain operational excellence without overstaffing during off-seasons.

What’s your approach to handling booking errors or system downtime?

We use proactive monitoring tools to catch failures before they become guest-facing issues. Our agents are trained to resolve booking engine and POS system problems rapidly. In the case of outages, we initiate real-time escalation, rollback protocols, and ensure guest communication is handled promptly to preserve trust.

What makes SupportSave a good fit for hospitality businesses?

We blend deep industry knowledge with advanced AI tools, real-time monitoring, and 24/7 expert human support. Our outsourced hospitality support team is scalable, multilingual, and well-versed in both front-desk and backend systems. Whether you run a boutique hotel or a global travel tech platform, we tailor our services to meet your brand promise and service standards.

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